Once you check out of your class, an invoice will automatically generate for you and be sent to TFLiving’s Accounting Department. Direct deposits will occur every other Friday and will cover the previous two weeks of service. For any other help regarding billing or payments, please call our office M-F 9-5pm EST 843-215-8508, or email billing at email@example.com.
You can select “forgot my password” on the login screen and you will be sent an email to assist you in resetting your password.
Always request a sub through the app if you cannot make a class or session, no matter what. To Request a Sub, go to your “My Bookings” tab. Click on the booking, Select “Request a Sub”, Confirm you want a Sub my clicking “Submit Request”. A notification then goes out to all the instructors in the area who are eligible to cover your service.
You can check-in through the TFLiving service provider mobile app once you are on-site at your location, at least 15 minutes prior to the class starting. If you are over 15 minutes late, you will not be able to check-in through the app and will be counted as missed. If the app is not letting you check-in, it could be because you are still checked in to a previous class. If you go back to that class and check-out, you will be able to check into the current class.
If a resident asks you about PT at our sites, please have them request a session via the resident mobile app, or reach out to our Fulfillment team at firstname.lastname@example.org.