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How We’re Keeping Communities Active and Safe


Very early on in this crisis, we mobilized our team to help you respond to this unprecedented time. We launched free programs, resources, and new product features tailored to meet your evolving needs. To help you navigate a new normal, we will continue to provide alternatives for amenities to keep our communities safe, active, and connected. Stay up to date with all our real-time updates here, as we look forward to bringing our communities back together again, safely.


FAQ’s For Our Property Managers

What is TFLiving doing during the pandemic to continue serving its customers?

Very early on we launched a host of complimentary virtual fitness and event offerings to help residents/tenants safely remain active and socially engaged. We continue to expand our virtual offerings with quality and affordability in mind, helping our communities everywhere.

Has TFLiving pivoted away from its core amenities business?

Not at all! Our mission is stronger than ever in bringing affordable health and wellness and lifestyle amenities to communities while allowing people to do what they love. Our virtual offerings allow us to continue that mission while expanding to new communities.

How is TFLiving supporting its properties during these uncertain times?

A combination of communication and action. We’re working with our communities whether they currently participate in virtual amenities or have other needs. We’re tailoring each property plan with our new safety protocols for when we are asked to resume on-site amenities.

What separates TFLiving from the many fitness industry competitors offering on-line content?

Our mission to provide affordable, quality amenities is what separate us from the rest. Our virtual offerings require no expensive equipment, trial periods, or supplements. Just a little bit of space and the desire to get moving is all that is needed!

What new safety protocols will TFLiving implement when returning to on-site amenities services such as personal training and group fitness classes?

On top of all CDC guidelines, TFLiving instructors are required to go through safety training through prior to going back on-site. We have a host of safety protocols from ensuring social distancing, sanitizing procedures, taking classes outside, and much more. We layer our safety checklist on top of property guidelines to ensure all residents, tenants, and instructors are safe at all times.

How do I get more information on virtual amenities for my building?

Virtual amenities are a great and safe alternative to keep your residents and tenants engaged. Please contact for more information on our current virtual amenity packages.

I’m a fitness instructor with TFliving, how will I know when I’m able to resume teaching my classes on-site?

We are communicating with our talented instructors in advance of regularly scheduled classes opening up to review our new safety training and protocols. If we haven’t reached out yet, we will be in contact soon!

As a TFLiving talent instructor, what property/resident safety protocols will be followed to ensure I’m safe to return on-site when classes resume?

In addition to the new safety training requirements for all instructors, we have a comprehensive list of new safety measures we are taking at the property level including limiting attendance to enforce social distancing, moving classes outside when possible, no shared equipment, vigorous sanitizing protocols, use of masks, gloves, and more.

Are there new requirements for me before returning to teaching with TFLiving?

Yes. For the safety of our instructors, residents and properties, we have new safety training through and procedures that must be followed at all times. We’ll be in touch with our new safety protocols well in advance of returning to teach on-site.

Will my regular classes resume once my properties open back up for amenities services?

This will be a case by case decision as we work with all our communities to plan which on-site classes will resume when safe to do so.

FAQ's For Our Talent

FAQ’s For Our Residents

How will I know when on-site amenities are available again?

Our marketing and customer experience team will continue to provide updates to our properties and residents, including when on-site amenities are available again. We encourage all residents to check out the TFLiving app for details and real-time updates or feel free to email with any questions on services.

Are fitness instructors required to follow any safety precautions when teaching on-site?

Absolutely. On top of required safety training, our instructors will adhere to all CDC guidelines, sanitization protocols, safety equipment such as masks and gloves, and will enforce social distancing to ensure the safety of all residents, properties, and instructors.

I’ve been taking your virtual fitness classes, and would like to continue. Will my property still offer those once the fitness center opens back up?

We’re glad to hear it! We believe the need for virtual fitness classes will continue as we experience and plan for new social norms. Please speak with your property manager if you have interest in continuing with our virtual amenities at your building.

Is personal training going to be available again soon?

Once we have developed a safe re-entry amenity plan for your community, absolutely. Personal training is a great way to get active again while ensuring social distancing. If personal training is available at your building go to the TFLiving app to explore our personal training packages to get started as soon as your fitness center reopens! Not sure if your building has re-opened amenities yet or made personal training available? Please contact your property manager or email

Will there be a reservation system moving forward to limit class size?

We will be enforcing social distancing and possible reduced class size, depending on the size of your fitness center. Our app comes with a reservation system, and we highly encourage all residents to reserve their class space in advance to avoid missing out.

Reach Out

Questions? Our team is ready to address any inquiries you have. Reach out here!